Your data

Delete Your Account

Cogito by Ace Edtech · Android app com.cogitopad

You can ask us to delete your Cogito account and the personal data connected to it at any time. This page explains how to ask, what we delete, and what we may keep.

How to request deletion

  1. Send an email to support@cogitopad.com from the email address you signed up with, with the subject "Delete my Cogito account".
  2. We may reply to confirm that the request is yours. If you can't write from the sign-up address, tell us the address and your registered name and we will verify you another way.
  3. We delete the account and tell you by email when it is done. This takes up to 30 days from your request, and usually much less.

Email a deletion request

What we delete

When your request is completed, we permanently delete:

  • Your sign-in account and profile: name, email address, phone number, academic level and settings.
  • Your profile photo.
  • Everything in your Library: subjects, notes, and the documents, audio, video and pictures you imported or uploaded.
  • Your study and revision history, knowledge sheets, schedules and progress.
  • Your Discover activity and saved items.
  • Your subscription and payment records held in Cogito, and the device tokens used for notifications.

Deletion cannot be undone. It also ends any active plan, and any paid time that remains cannot be recovered or refunded because of the deletion.

What we may keep

  • A one-way, scrambled fingerprint of your email address, which cannot be turned back into the address. It only lets us tell that the address has already had a free trial, so the trial cannot be claimed again.
  • Records that our payment processor holds about a payment you made. They are governed by the processor's own legal and tax obligations, not by Cogito.
  • Anything we are legally required to keep, or need to keep to deal with a dispute or complaint.

Delete only some of your data

You don't have to delete your whole account to remove content. Inside the app you can delete any individual note or subject from your Library. To have other specific data corrected or removed, email support@cogitopad.com.

More information

See our Privacy Policy for how we handle your data, or contact us at support@cogitopad.com.